FREQUENTLY ASKED QUESTIONS
HOW DO I ACCESS THE GYM?
The gym is operated by facial recognition. Once you join you will receive an email within a few hours with a link to upload a selfie. This will then give you access. Simple!
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WHAT ARE YOUR OPENING HOURS?
We are open 24 hours/7 days a week/365 days a year! Staffed hours are 8am-8pm Monday to Friday, Saturday 8am-4pm and no staff on a Sunday.
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HOW DO I FREEZE MY MEMBERSHIP?
Simply, contact us and state how many months you would like to pause your membership for. It can be frozen for a minimum of 1 month and a maximum of 6 months in accordance to your billing date. Please provide a minimum of 10 days notice. There is a £5 monthly charge on the bronze and silver packages to freeze and £3for the Gold and free on the Platinum packages.
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HOW DO I CANCEL MY MEMBERSHIP?
To cancel your membership you need to email us giving 30 days notice from your billing date, if you miss this by even a day there will be a further month's payment. You cannot cancel within your minimum term as per the terms and conditions. To cancel simply visit your member login, (click forgot password if you have not logged in before and use your reset link to create a new password). Navigate to my account-membership details-cancel account
WHAT IS THE MINIMUM AGE TO JOIN?
Anyone aged 16 and over is able to join. We accept 14/15 year olds but they must train with a parent/guardian or another member who is 18+ who must also be a member of the gym or one of our personal trainers. If you are aged 14/15 the adult who will be supervising you will need to sign a waiver in club and you are unable to have your own access.
DO YOU OFFER GUEST PASSES?
Yes, this is available to purchase in the club for just £7
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HOW DO I BOOK CLASSES?
Simply download the Glofox app and register once you are a member, search Fitness Corner then click register.
WHAT HAPPENS IF I BRING IN SOMEONE WHO IS NOT A MEMBER DURING UNSTAFFED HOURS?
We take tailgating very seriously, your account will be banned and you will be fined £25.
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DO YOU HAVE DISABLED ACCESS?
Yes, but as a 24 hour gym this is only available during staffed hours.
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WHAT ARE THE SECURITY MEASURES IN PLACE?
We have panic fobs to wear upon entry to the gym so in the event of an emergency press the orange button located on the fob. We also have an emergency red phone to a 24 hour control station where you can speak to a real person in the event of an emergency. There is also CCTV around the gym. The studio is locked overnight and access to changing rooms is given to members only.
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